FAQs
Find our questions/answers section to help you.
How can I place an order?
Shopping in our online store is very simple: if you already know what you are looking for, use the specific category links in the menu.
Once you have found the product(s) you wish to order, click on the “ADD TO CART” button.
You can view the selected items by clicking on the “Shopping Cart” at the top of the page on the right. You can remove products from your cart if you change your mind.
Finalize your order by clicking on “Validate my basket”.
Do I need to create an account to place an order?
Creating an account is not obligatory, but in doing so, by creating an account you will be able to benefit from the following advantages:
• Track your order and review all your past purchases;
• Request the return authorization number directly from your account;
• Be notified when new products are launched;
• Save your address and credit card details to speed up the purchasing process;
• Manage your account details and newsletter subscription.
Can I cancel or modify an order?
Once an order has been confirmed, we cannot guarantee that it can be canceled or that changes can be made. If you have already received your order and wish to return or change it, please refer to the returns instructions.
Can I change the delivery address once the order has been shipped?
Once the order is confirmed, we cannot guarantee that the delivery address can be changed.
HOW TO TRACK MY ORDER ?
As soon as your order is shipped you will receive all the information from the carrier by email and text message allowing you to follow the delivery of your order. Don't hesitate to check your spam folder!
Otherwise, we invite you to contact our customer service here.
How long will it take to receive my orders?
It depends on the destination. France orders processed before noon will take 1-2 business days to arrive. Overseas deliveries may take 2-5 working days. Delivery details will be provided in your order details before payment and in your confirmation email.
WHERE CAN I GET DELIVERED AND WHAT ARE THE DELIVERY COSTS?
We are hair! delivers to you all over the world!
• Delivery in mainland France is free for purchases over €20.
• Delivery to other EU countries * is free for purchases over €60.
• Delivery in the French Overseas Territories ** is free for purchases over €60.
• In the rest of the world***, it is free from 60€ purchase.
The exact price of delivery costs will be indicated on the payment page.
*OTHER EU COUNTRIES
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Sweden.
**DOM TOM
Guadeloupe, French Guiana, Martinique, New Caledonia, French Polynesia, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Mayotte, Wallis and Futuna.
***In the rest of the world
United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, South Africa, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Chile, China, Saudi Arabia, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Costa Rica, Curacao, Ivory Coast, Djibouti, Dominica, Egypt, Ecuador, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, South Georgia and the Islands South Sandwich, Ghana, Grenada, Guatemala, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Norfolk Island, Cayman Islands, Cook Islands, Falkland Islands, Pitcairn Islands, Solomon Islands, Turks and Caicos Islands, British Virgin Islands, United States Minor Outlying Islands, India, Indonesia, Jamaica, Jordan, Kenya, Kiribati, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Morocco, Mauritius, Mauritania, Mexico, Montserrat, Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, Uganda, Panama, Papua New Guinea, Paraguay, Caribbean Netherlands, Peru, Qatar, Central African Republic, Dominican Republic, Russia, Rwanda, Western Sahara, St. Christopher and Nevis, Saint Martin (Dutch part), Saint Vincent and the Grenadines, Saint Helena, Saint Lucia, Salvador, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia , Sudan, South Sudan, Sri Lanka, Suriname, Tajikistan, Taiwan, Tanzania, Chad, French Southern Territories, Palestinian Territories, Thailand, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Tuvalu, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, Ascension Island.
Country not available for delivery:
Afghanistan, Azerbaijan, Bangladesh, Bhutan, Cambodia, Christmas Island, Cocos (Keeling) Islands, Iraq, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Mongolia, Myanmar (Burma), Nepal, Oman, Uzbekistan, Pakistan, Philippines, Macao SAR of China , British Indian Ocean Territory, Turkmenistan
How can I get more information about a product?
You can find out everything about our products on their individual product pages. If you have any further questions or thoughts, let us know by emailing our customer service here .
We are hair! are they suitable for my hair type?
Our products are dermatologically tested and formulated for all hair types! If you have questions about your specific hair type, contact us . We would love to help you create a routine that works best for you!
We are hair! Are they cruelty-free?
At WE ARE HAIR! We are committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with suppliers who meet the same standards.
How do We are hair! are they different from other hair brands?
At WE ARE HAIR! , we manufacture products to transform and enhance your hair routine with natural and effective solutions.
- 90% minimum of natural ingredients.
- Vegan and without animal testing.
- Recyclable packaging.
Is it possible to cancel my order?
At WE ARE HAIR! all orders are processed very quickly to deliver to you in record time. If your order has not yet been processed by our logistician, you will be able to cancel it. To do this, please contact us as soon as possible by email here
How do I return my order?
If you no longer want your order, you can return it to us within 14 days after receipt of your package, at your expense and by Colissimo. The product(s) must be intact, in its original packaging and in good condition! You can return your package to this address: WE ARE HAIR FULL STORE 26 SAS 132 bd michelet 13008 Marseille
When will I receive my refund?
We will refund you within 5 working days from the date your return is received in our warehouse and notify you by email. If orders are canceled before shipping, the refund will be processed within 3 business days of receiving the cancellation request.
How to create a customer account?
To create an account, simply click here and follow the instructions.
Please note that you are not required to create an account, you can even make purchases without registering. However, an account allows you to place orders securely, easily and quickly.
I forgot my password. How can I get a new one?
If you have forgotten your password, you can recover it by following these steps:
• Access the Password Recovery section, by clicking here .
• Enter your e-mail adress
• Click “Send” You will receive an email with a new temporary password that you can change whenever you want, following the simple instructions.
Do I need to create an account to place an order?
Creating an account is not obligatory, but in doing so, by creating an account you will be able to benefit from the following advantages:
• Track your order and review all your past purchases;
• Request the return authorization number directly from your account;
• Be notified when new products are launched;
• Save your address and credit card details to speed up the purchasing process;
• Manage your account details and newsletter subscription.
Can I use my credit card securely on your online store?
The online security of your personal data is important to us. We use advanced encryption technology (SSL) to securely transmit your personal and credit card information. For more information, please visit the Privacy Policy section.
What payment methods are accepted?
- CREDIT CARD
- APPLE PAY
- PAYPAL
- Accepted credit cards are below: VISA, MASTERCARD, AMERICAN EXPRESS
Please note that not all payment methods may be available when you make your purchase.
HOW TO USE A COUPON CODE ?
If you are lucky enough to find a promo code, you can write it down in the space reserved at the payment stage. To do this, validate your basket, then on the next page at the top, click on “show order summary”. The location of the promo code is here. Don't forget to validate to benefit from it
Did you forget to enter the promo code?
The promo code is immediately taken into account in the validation and preparation of your order: unfortunately, if you have not entered this code, it is impossible to benefit from it subsequently due to logistical constraints, but you will be able to 'use for a next order!